Responsible Gaming

Responsible Gaming is the cornerstone of Wins88 Casino and we aspire to provide our players a safe gaming experience.

Consistent with our fundamental principles, we have provided information to educate our players on the harms related to problem gambling and combat problem gambling at its inception. We hope players understand that gambling is merely for leisure and exercise extra caution to their gambling activities.

Problem Gambling

In line with our social responsibility, Wins88 Casino is committed to upend any form of problem gambling. This includes helping our players address any issues relating to problem gambling and providing viable solutions to assist them.

The following questions may help you identify if you have a gambling problem:

• Have you skipped your routines or work because of gambling?
• Have you ever criticised yourself for gambling?
• Have you lost interest or ignored family, friends or loved ones because of gambling?
• Have you used money for something else on gambling?
• Have you borrowed or stolen some money to use in gambling?
• Do you feel you need to recover any lost gambling amounts immediately and gambled more?
• Do you gamble until you lose all your money?
• Do you get angry and frustrated when you gamble?
• Do you get angry or frustrated when you do not gamble?

If you answer yes to some of these questions, it is certainly recommended that you maintain control of your gaming needs.

How to control your gambling

• Gambling should be taken as a form of entertainment and leisure rather than a genuine way of earning money.
• Set a monetary and time budget and stick to it.
• If necessary, use the deposit limit tool on your account (My Account section) to control the amount you spend.

Support groups

If you have answered yes to one or more of our questions on problem gambling, it is best to seek professional advice and support. The following is a list of support groups and organisations to provide the help needed:

• Gamblers Anonymous is a support group for individuals facing gambling addiction to share their experiences and work collectively towards recovery.
• Gambling Therapy supports anyone affected by gambling by providing counselling and support through a series of online services.
• GambleAware is an independent charity dedicated to combat gambling related harm by providing information and treatments to individuals affected by problem gambling.

If you need more information on this matter, don’t hesitate to contact our 24/7 customer support.

Wins88 Casino goes a step further in delivering a safe casino experience for our players by providing preventive measures within our site to assist our players. Below, we have listed the helpful functions found on our site:

Financial Limits

Players seeking to control the funds used from their account should opt for this method. You are able to set deposit limits and specify the amount and number of days based on your preference.

If you need more help on setting a deposit limit, reach out to our customer support team.

Self-Exclusion

Players who would like to take a break from gambling should choose this option. This function allows players to specify the number of days they wish to be locked out of their accounts. You will not be able to access your account for any reason once you have set the days.

For more details on this, feel free to contact our customer support team.

No Underage Gambling

Underage gambling is strictly prohibited in Wins88 Casino and this is a stipulation that we take extremely seriously. In line with this, we do not allow individuals under the age of 18 to open an account at Wins88 Casino and ensure this via our thorough verification process which covers registrations, deposits and withdrawals.

Our strict KYC (Know Your Customer) formalities require our players to submit various key documents which include valid government-issued IDs complete with picture and date of birth. Failure to meet this requirement will lead to the player being disallowed from withdrawing their deposits and the suspension of the account.

PLEASE NOTE:

Anyone under the age of 18 who is discovered using this site will have any and all of their winnings forfeited and potentially reported to the appropriate local authorities.