Wins88 Casino Mobile – Account Verification and KYC


Account verification is the process of confirming that a new account is registered by a genuine and specified individual by requesting specific documents from them. It is part of Wins88 Casino’s security protocols and Know Your Customer (KYC) process and is conducted for the purpose of verifying and protecting the identity of our players.

In addition to this, it is meant to:

  • Verify that the information you submitted during the registration process is authentic

  • Confirm that you are at least 18 years old (the legal age to take part in gambling activities in most countries)

  • Prevent identity and financial frauds

  • Meet our strict obligations in terms of transparency and confidential records

How do I verify my account?

Getting your account verified via mobile is a straightforward process that only takes a few minutes to complete.

All you need to do is follow these steps:

  • Log in to your account

  • Go to your account settings at the top right corner and click on ‘Verification’

  • Select the type of document to upload

  • Browse your mobile or tablet device for the document and click on upload

Once you have submitted the required documents, Wins88 Casino’s security team will process them within the next 24 hours on business days. Processing may take longer on weekends.

What documents do I need to submit?

The objective of the document submission is to prove that the identity, physical address and payment account information provided are truly yours.

There are 2 types of documents you need to upload to complete the verification process.

  • Proof of identity – Any government-issued photo ID card that clearly shows your name and date of birth, e.g. national ID card, passport, driving license or social security card

    • wins88-valid-id-card-account-verification-image

  • Proof of address – A utility bill, bank statement or official letter no older than 3 months that clearly displays your house address

Every time you use a new payment option to fund your player account, you will be required to repeat the verification process by submitting a document/image of the chosen payment method’s account details.

Guidelines for uploading documents

For a smooth verification process, please ensure that all uploaded documents meet the minimum criteria. The files should be in JPEG, PNG or PDF format and not exceed 2MB in size each.

It would be ideal if you used a device with a decent camera, proper lighting and an angle that covers the entire document when you take a picture of it. This is so that our customer support team will have an easy time identifying every component of the document and verifying its authenticity.

How do I know if my submission has been approved or rejected?

Once you have uploaded your documents, you may await the arrival of an email informing you whether your submission has been approved or rejected.

Alternatively, you may check the status of your submission on Wins88 Casino through the colour indicators displayed in the document submission section:

  • Red – the document has not been submitted

  • Yellow – the document is being processed

  • Green – the document has been approved

Most submitted documents are processed and approved by Wins88 Casino’s security team without any hiccups. If your submission is rejected, it could be because one or more of your documents:

  • Were not clear or readable

  • Did not fulfil verification requirements

  • Were not issued by a credible authority